Career paths at EEB

Learn EEB systems, customer communication, lead handling, follow-up, scheduling, services and recordkeeping. No automatic raise after the introductory period.

Satisfactory attendance, punctuality, productivity, accuracy, reliability and follow-through. Reaching this level doesn't add hours by itself.

Handles normal responsibilities with much less supervision; prioritizes and solves problems within authority.

Sustained value: harder customer matters, measurable results, partnerships, training new staff. May stay at this level long-term.

Enough continuing work, revenue to support the cost, strong independent performance, measurable business value, sustainable without temporary revenue, management approval.

• Enough continuing work to support the position
• Revenue reasonably supports the added labor cost (fully loaded cost calculated)
• Strong demonstrated performance
• Works independently
• Position creates or protects measurable business value
• Additional hours are actually necessary
• Sustainable without depending on temporary revenue
• Reliable at the part-time level
• Management approves the conversion

Handles substantial responsibilities independently. Full-time status doesn't by itself require a raise.

Manages a major workflow, accounts, pipelines, retention, recruiting coordination or reporting.

Trains staff, handles escalations, manages important accounts, recommends solutions. Length of service alone doesn't qualify.

Coordinates staff, assigns and monitors work, reviews KPIs, quality control. Must actually perform higher-level duties.