Customer Retention & Workforce Outreach Coordinator
Follow up after service, win back past customers, request reviews, and help recruit and schedule cleaner applicants.
Remote Part-time, about 15 hrs/week to start; hours depend on available work $17.00/hr start Employee (W-2)
What you'll do
- Follow up with customers after service.
- Reach out to past customers to reactivate service.
- Send review requests.
- Help keep recurring customers.
- Support cleaner recruitment and follow up with applicants.
- Coordinate interviews and build the workforce pipeline.
Who does well in this role
- Clear written and spoken communication
- Organized and reliable; follows through without reminders
- Comfortable with technology and new tools
- Works independently and knows when to ask for approval
- Keeps company and client information private
- Own computer and reliable internet
Experience helps but isn't required. Early-career applicants who show good judgment, initiative and a willingness to learn will be considered.
Hours, pay and growth
| Stage | Typical timing | Hours / week | Pay |
|---|---|---|---|
| PT Level 1 — Introductory Administrative Employee | About 0–6 months | About 15/week | Starts $17.00/hr (or legal minimum, if higher) |
| PT Level 2 — Established Part-Time Administrator | Considered from about 6 months | 15–20/week, based on available work | Range $17.00–$17.50/hr (potential) |
| PT Level 3 — Independent Part-Time Administrator | Considered from about 12 months | 15–25/week, based on available work | Range $17.50–$18.50/hr (potential) |
| PT Level 4 — Senior Part-Time Administrator (Path A) | About 18–36+ months | About 20–29/week, based on business need | Range $18.50–$21.00/hr (potential) |
Time makes you eligible for a review. Performance and business need decide advancement, and EEB management approves it in writing. Ranges are potential pay and overlap, so moving to a new level doesn't move your pay by itself. Pay is hourly: EEB does not currently offer bonuses or commissions. Paid at least twice a month.
Full-time is a separate opportunity, not an automatic step. Full-time positions are created only when EEB has a continuing business need. Working extra hours for a while doesn't create full-time status, and part-time employees aren't required to be converted to full-time. See the full path on Career Paths.
How we hire for this role
- Apply online. It takes about 10 minutes, and a résumé or LinkedIn link helps.
- Short interview by video or phone.
- Practical exercise, under an hour: Draft a post-service follow-up message and a reply to a cleaner applicant, then explain how you'd track both.
- Written offer with a pay notice (NYS LS 54), then paid onboarding and training.
