Customer Service & Booking Coordinator
Respond to leads and customers, follow up on quotes, book and schedule services, and help turn one-time customers into recurring ones.
Remote Part-time, about 15 hrs/week to start; hours depend on available work $17.00/hr start Employee (W-2)
What you'll do
- Respond to new leads and customer messages.
- Follow up on open quotes.
- Book and schedule services.
- Convert one-time customers to recurring service where it fits.
- Help prevent cancellations.
- Track customer satisfaction and record every interaction.
What a 4-hour shift looks like
These are the standard targets once you're trained; they're a little lower while you learn. Quality counts more than volume: work that doesn't meet the standard doesn't count toward the target. EEB may update targets as the work changes, and meeting them doesn't by itself change pay.
Who does well in this role
- Clear written and spoken communication
- Organized and reliable; follows through without reminders
- Comfortable with technology and new tools
- Works independently and knows when to ask for approval
- Keeps company and client information private
- Own computer and reliable internet
Experience helps but isn't required. Early-career applicants who show good judgment, initiative and a willingness to learn will be considered.
Hours, pay and growth
| Stage | Typical timing | Hours / week | Pay |
|---|---|---|---|
| PT Level 1 — Introductory Administrative Employee | About 0–6 months | About 15/week | Starts $17.00/hr (or legal minimum, if higher) |
| PT Level 2 — Established Part-Time Administrator | Considered from about 6 months | 15–20/week, based on available work | Range $17.00–$17.50/hr (potential) |
| PT Level 3 — Independent Part-Time Administrator | Considered from about 12 months | 15–25/week, based on available work | Range $17.50–$18.50/hr (potential) |
| PT Level 4 — Senior Part-Time Administrator (Path A) | About 18–36+ months | About 20–29/week, based on business need | Range $18.50–$21.00/hr (potential) |
Time makes you eligible for a review. Performance and business need decide advancement, and EEB management approves it in writing. Ranges are potential pay and overlap, so moving to a new level doesn't move your pay by itself. Pay is hourly: EEB does not currently offer bonuses or commissions. Paid at least twice a month.
Full-time is a separate opportunity, not an automatic step. Full-time positions are created only when EEB has a continuing business need. Working extra hours for a while doesn't create full-time status, and part-time employees aren't required to be converted to full-time. See the full path on Career Paths.
How we hire for this role
- Apply online. It takes about 10 minutes, and a résumé or LinkedIn link helps.
- Short interview by video or phone.
- Practical exercise, under an hour: Draft replies to two sample customer messages and explain how you'd handle a first phone call.
- Written offer with a pay notice (NYS LS 54), then paid onboarding and training.
